How do I find supplies I’m looking for?
You can enter your search terms into the ‘Search’ box located at the top of every page. Simply type in the product name or eshoponlineusa.com Part Number to find a specific product. You may also browse by department by clicking on the pink tabs at the top of the page and then narrowing your results further by brand, product type, and more on the sidebar.
Do you offer wholesale prices?
We offer wholesale pricing on select items when purchasing more than $200 worth of merchandise. Please contact us for more information on pricing and to see if your order qualifies for discounts.
What do I do if I forget my password?
If you forget your password when signing into your account, you can still access your information. Click the “Forgot your password?” link, enter your email address and click ‘Submit’. We will email you a new temporary password.Â If you are still unable to sign into your account, Contact Us and we can assist you further.
How do I change My Account information?
Once you’ve set up an account with eshoponlineusa.com, you can edit your account information at any time. Simply log into your account and click the ‘Edit your account email address or password’ link to edit your account login information and click the ‘Edit your billing or shipping address’ link to change your address information.
I’m having difficulties adding items to my shopping cart.
If you are unable to add items to your shopping cart, you may need to change the settings on your cookies. This problem generally occurs if you do not have cookies enabled. A cookie allows you to save the items in your shopping cart through your web browser program. If you use Internet Explorer, you may change your Cookies Settings by selecting: Start, Control Panel, Internet Options, Privacy, Advanced, Override Automatic Cookie Handling. If you use AOL select: Settings, Preferences, Internet properties, Privacy and adjust the cookies settings. If you use Chrome select: Tools, Options, Under the Hood, Content Settings in the Privacy section, and select Allow Local Data to be Set. If you use Firefox select: Tools, Options, Privacy, Use Custom Settings for History, Allow Cookies from Sites.
If you are still unable to add items to your shopping cart, please Contact Us and we can assist you further.
Do you have a printed catalog?
eshoponlineusa.com does not produce a printed catalog at this time. Selling our products exclusively on the Internet enables us to offer our everyday low prices.
The item I would like to purchase is Out of Stock. Can I still order it?
If an item is Out of Stock, you will be unable to add it to your shopping cart. We do not have a backorder system in place at this time. If you would like to order the item when it is back in stock, click Email Me next to the item, enter your email address and we will send you an email as soon as it is available. Products are usually restocked in approximately 2 – 3 weeks.
How do I place an order?
When you’ve found the items you’d like to purchase, enter the quantity you’d like and click the ‘Add to Cart’ button. After adding all of the items to your shopping cart, click the ‘Cart’ button. From here select the ‘Checkout’ button. If you have a eshoponlineusa.com account, enter your email address and password to sign in. If you do not have an account, click ‘Continue Guest Checkout’ or ‘Create an Account’. Next you will enter your billing and shipping address information and click ‘Checkout’. On the Shipping page select your preferred shipping method and click ‘Checkout’. On the final Place Order page, review your order, enter your credit card information and click ‘Place Order’ to finalize your purchase. For additional assistance on placing an order, visit the Customer Service section.
What forms of payment do you accept?
We accept VISA, MasterCard, Discover, American Express, and Bank Transfers.
If you use a Bank Transfer, please contact us
Is it safe to use my credit card?
Do you charge sales tax?
eshoponlineusa.com does not charge sales tax on most orders, Please take a look at the product page.
How much do you charge for Shipping and Handling?
We offer Free shipping on most Products
We calculate shipping costs based on the weight and size of the items in your cart. Shipping prices start at Free and increase based on the size, weight, and shipping method you choose.
You can find the estimated cost to ship your items within the contiguous US in your shopping cart. Exact shipping costs for all available shipping methods will be available during the checkout process before you enter your credit card information.
eshoponlineusa.com also offers FedEx 2 Day Air and Overnight Air Mail within the contiguous United States. Prices start at $21.99 for 2 Day Air and $32.99 for Next Day Air.
If you are located outside the contiguous US, the exact shipping cost for your items will be available during the checkout process before you enter your credit card information. Orders to AK, HI, US Territories, APOs and FPOs ship either USPS First Class or Priority Mail. Prices start at Free and up depending on weight.
Are there any shipping restrictions for oversized and heavy items?
Certain oversized and heavy items can only be shipped via Economy or Standard shipping or only to addresses within the contiguous United States. These specified items cannot be shipped via air shipment due to their excessive size, weight and/or air shipment costs. If your shopping cart contains any of these items, Next Day or 2 Day Air shipment options will not be available when you select your shipping method. Certain oversized andÂ heavy andÂ items cannot be shipped outside of the contiguous US.
Are there any shipping restrictions for aerosol items?
Federal regulations prohibit the shipment of aerosol products by air. Therefore, we cannot ship spray paint, spray adhesive, or any other aerosol product to Alaska, Hawaii, US territories, military bases, or internationally.
Aerosol products can only ship via Economy or Standard shipping.Most of these items will be noted in the item’s product description and during checkout. If your shopping cart contains any aerosol items, air shipment options will not be available when you select your shipping method on the checkout page. To send the non-aerosol items in your shopping cart via airmail, you will have to place a separate order for those products.
Where can I ship my order?
eshoponlineusa.com ships anywhere FedEx and USPS services are available. This includes the 48 contiguous states in the U.S, Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands, P.O. Boxes and Military Bases. We also offer international shipping ,Please contact us first to see if we can ship to your country .
All orders shipped to Alaska, Hawaii, Puerto Rico, Guam or the Virgin Islands will be shipped with USPS Priority Mail, which is our Standard shipping option. Aerosol cans cannot be shipped outside of the contiguous US. Unfortunately our shipping discounts for orders Heavy weight orders only apply to orders within the contiguous US. USPS Priority Mail should take approximately 6 business days to reach recipients.
Can I order by phone?
Our customer service representatives are happy to take your order by phone. Please contact us Â Monday through Friday 7:00 a.m. to 5:00 p.m. Pacific Standard Time. To help our customer service representatives place your order efficiently, please have the shopforcrafts Part Numbers of the items you would like to purchase ready.Â
When does my credit card get charged?
When you finalize your order, your credit card will be processed to verify funds.
Can I make changes to my order after I click Place Order?
Once you click ‘Place Order’, you will not be able to make changes to your order. You may create another order if you would like additional supplies or return unwanted items once you receive them. If you need further assistance, please Contact Us.
How long will it take to receive my order?
Delivery Schedule: We understand how important it is that your packages arrive promptly. Â Â More specific delivery dates to your shipping address will be available during checkout.
Business days are defined as Monday – Friday, excludes weekends and holidays.
eshoponlineusa.com does its best to ensure your delivery times, however delivery dates are not 100% guaranteed.
How do I track my order?
eshoponlineusa.com will send you an email shipment notification. You can track the status of your order by clicking on the tracking # in your shipping confirmation email.
An item did not ship in my order, will it be placed on backorder?
eshoponlineusa.com does not backorder items that were not able to ship. Our goal is have accurate and up to the minute inventory counts prior to placing your order, so that you will receive exactly what you ordered. Unfortunately, despite our best efforts, occasionally our inventory count is incorrect and we are unable to ship the quantity ordered. If an item is out of stock at the time the order is fulfilled, it will be canceled from the order. You will not be charged for this item and your total order including shipping charges will be adjusted accordingly.
To reorder an out of stock item, search for the item on our site, click Contact us, enter your email address and we will send you an email as soon as it is back in stock. When you receive the Product Update from eshoponlineusa.com email notification, please call customer service to place your order so that we may waive the cost of shipping for that item. If you have any further questions, pleaseÂ contact us.
How do I return an item?
If you are not completely satisfied with your eshoponlineusa.com purchase, you may return any unopned merchandise within 30 days of receiving your order. Visit the Returns Section for instructions on how to return products to .
More Information about Buying in Bulk.
eshoponlineusa.com offers discount prices for buying a quantity of more than 100 of selected items. If a product qualifies for a bulk discount it will be noted on the product page. If you would like to purchase over 100 of a particular item and would like to inquire about possibly receiving a bulk discount please call customer service.
Why is there a minimum order size?
At eshoponlineusa.com, we strive to offer our customers the lowest price possible. In order to prevent rising labor costs from affecting our prices, we are only able to accept orders with a minimum subtotal of $8. Once you have a subtotal of $8 or more in your cart, you will be able to proceed with checkout.